Shipping Policy

At Signature Living, we aim to provide a simple and transparent shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Free Shipping

Signature Living offers Free Standard Shipping on eligible orders.

Customers will not be charged a separate standard shipping fee at checkout for products that qualify for free shipping.

Shipping availability and delivery options may vary depending on the product, destination, size, weight, and delivery requirements. If any product or destination is not eligible for free standard shipping, any applicable shipping charges will be clearly shown to the customer before the order is completed.

For large, oversized, or specially handled furniture items, different delivery arrangements may apply. Any additional shipping charges, if applicable, will be disclosed before the order is completed.

2. Order Processing

Orders are processed during our regular business days, Monday through Saturday.

Orders placed on Sundays or recognized holidays may begin processing on the next available business day.

Processing times may vary depending on product availability, order volume, fulfillment location, and the type of product ordered.

The estimated processing time will be provided on the applicable product page, at checkout, or in your order confirmation where available.

3. Delivery Times

Delivery times vary depending on the product, destination, fulfillment location, and shipping carrier.

The estimated delivery timeframe may include:

  • Processing/Handling Time: The time required to prepare your order for shipment.
  • Transit Time: The time required for the shipping carrier to transport your order to your delivery address.

Estimated delivery times are provided for guidance and are not guaranteed. Delivery may take longer due to circumstances outside our reasonable control, including carrier delays, weather conditions, holidays, transportation disruptions, or other unforeseen events.

4. Shipping Destinations

Signature Living ships to eligible delivery locations supported by our fulfillment and shipping partners.

Shipping availability may vary by product and destination. Certain remote locations, restricted areas, or addresses that cannot be serviced by the applicable carrier may not be eligible for delivery.

If an order cannot be shipped to the address provided, we will contact the customer using the contact information associated with the order.

5. Furniture and Oversized Items

Some furniture and other large or oversized products may require special handling or delivery arrangements due to their size, weight, or dimensions.

For these products, delivery times and shipping arrangements may differ from standard products. Where applicable, relevant shipping information will be provided on the product page, at checkout, or communicated to the customer.

6. Order Tracking

When tracking information is available, it may be provided to the customer by email or through the customer's order details.

Tracking information may take some time to become active after an order has been shipped or transferred to the shipping carrier.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

7. Shipping Delays

We make reasonable efforts to process and ship orders within the estimated timeframe. However, delays may occur due to circumstances beyond our control, including:

  • Shipping carrier delays
  • Severe weather
  • Natural disasters
  • Holidays and peak shipping periods
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Other unforeseen circumstances

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update where possible.

8. Lost, Damaged, or Missing Orders

If your order arrives damaged, appears to be lost, or is marked as delivered but cannot be located, please contact us as soon as possible at Support@signatureliving.com.

Please provide your order number and any relevant details. For damaged products, we may request photographs or other information to help us review the issue.

We will review the situation and, where appropriate, work with our fulfillment or shipping partner to determine the next steps.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional costs may apply where permitted by applicable law.

If you need to update your shipping information after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or shipment.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Signature Living
Email: Support@signatureliving.com
Business Address: 79-08 Cooper Ave, NY, United States
Chat Support: Available 24/7
Business Hours: 24/7
Business Days: Monday–Saturday