Refund policy
At Signature Living, we want our customers to have a clear and transparent shopping experience. This Return & Refund Policy explains when products may be returned, how to request a return, and how refunds are processed.
By placing an order with Signature Living, you agree to the terms outlined in this policy.
1. Return Window
Eligible products may be returned within [30 days] of the date the order is delivered to you.
To be eligible for a return, the product must be:
- Unused and in its original condition
- In the original packaging, where applicable
- Free from damage caused after delivery
- Returned with any included accessories, parts, manuals, or other items supplied with the order
The return period begins from the date the product is delivered to the customer.
2. Furniture and Large Items
Because Signature Living specializes in furniture and home furnishings, certain products may require special return arrangements due to their size, weight, or delivery requirements.
Before returning a large or oversized item, customers must contact us for return instructions. Customers should not ship large furniture items to an address without receiving return authorization and instructions from Signature Living.
Certain products may have additional return conditions that will be clearly stated on the applicable product page or at the time of purchase.
3. Non-Returnable Items
Some products may not be eligible for return, including items that are:
- Custom-made, personalized, or specially ordered for the customer
- Clearly identified as final sale or non-returnable at the time of purchase
- Damaged after delivery due to misuse, improper handling, or improper installation
- Used or altered beyond what is reasonably necessary to inspect the product
Any product-specific return restrictions will be disclosed on the relevant product page or before purchase where applicable.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.
Please provide your order number and, where applicable, clear photographs or other information showing the condition of the item. We will review the issue and provide instructions for the next steps.
Depending on the circumstances, Signature Living may offer a replacement, repair, exchange, or refund in accordance with applicable law and the specific circumstances of the order.
5. How to Request a Return
To request a return, please contact our customer support team at:
Email: Support@signatureliving.com
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos or supporting information, if requested
Our team will review your request and, if the return is approved, provide you with the applicable return instructions.
Please do not send a return to any address unless Signature Living has provided you with the appropriate return instructions.
6. Return Shipping Costs
[Choose and publish the option that matches your actual business practice:]
Option A — Customer Responsibility:
Unless the item is defective, damaged upon arrival, or incorrectly shipped, the customer is responsible for the cost of returning the product.
Option B — Free Returns:
Signature Living provides free return shipping for eligible returns. Return shipping instructions will be provided after the return request is approved.
Option C — Deducted from Refund:
The applicable return shipping cost may be deducted from the customer's refund amount, where permitted by applicable law.
Any return shipping costs, restocking fees, or other applicable charges will be clearly disclosed before the return is finalized.
7. Restocking Fees
[Choose the applicable option:]
No Restocking Fee:
Signature Living does not charge a restocking fee for eligible returns.
No restocking fee will be applied unless it is permitted by applicable law and disclosed in accordance with this policy.
8. Refunds
Once a returned product is received and inspected, we will notify you regarding the status of your refund.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
If a refund is not received within a reasonable processing period after we confirm that it has been issued, please contact us at Support@signatureliving.com.
9. Exchanges
If an exchange is available for your product, please contact us before returning the item.
Exchange availability may depend on product availability, condition, and the specific circumstances of the request.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at Support@signatureliving.com.
Cancellation requests cannot always be guaranteed once an order has entered processing, production, fulfillment, or shipping. If an order can no longer be canceled, the customer may need to follow the applicable return process described in this policy.
11. Legal Rights
This Return & Refund Policy does not limit or exclude any rights or remedies that customers may have under applicable consumer protection laws.
Where applicable law provides additional rights, those rights will continue to apply.
12. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Signature Living
Email: Support@signatureliving.com
Business Address: 79-08 Cooper Ave, NY, United States
Chat Support: Available 24/7
Business Hours: 24/7
Business Days: Monday–Saturday